Appointments & Fees

What to expect at your appointment

When you come to a consultation you will typically see the orthoptist first, and if it is the patient's first visit their pupils will be dilated with drops to allow detailed examination of the eyes. These drops usually take about 20-30 minutes to fully work and then you will see the consultant.

You should allow just over one hour for your consultation, but it may be longer if necessary.

Please bring with you any medical reports, your referral letter, a note of any medication being taken and allergies, and the current spectacles if relevant.


For all outpatient consultations, payment is required on the day and a receipted invoice will be supplied so that you may claim from your insurance company if applicable. However if you are insured with BUPA (and AXA if seeing Professor Lloyd) we are able to invoice them direct. Please bring to the consultation any insurance company forms that require completion by the consultant.

For operations, we will bill the insurance company direct. Where there is no insurance cover in place, payment is required on admission.

Payment may be made by cash, debit card or most credit cards.

For patients sponsored by an embassy, payment is required as above unless there is a letter of guarantee in place.

If you require further information regarding our payments policy please telephone Sharon Holgate who will be happy to advise further.